Terms and Conditions
Last Updated: March 29, 2025
Welcome to Drapesbytashvika! These Terms and Conditions govern your purchase and use of our sarees and related services. By making a purchase from Drapesbytashvika, you agree to be bound by these terms. Please read them carefully.
1. Introduction:
These Terms and Conditions constitute a legally binding agreement between you (the "Customer" or "you") and Drapesbytashvika, ("We," "us" or "our"). Drapesbytashvika is dedicated to empowering women through fashion that speaks of tradition, quality, and individuality, offering curated collections of products that blend classic weaves with contemporary aesthetics.
2. Acceptance of Terms:
By placing an order with Drapesbytashvika, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not proceed with your purchase.
3. Products and Pricing:
-
Product Description: We strive to provide accurate descriptions and images of our products. However, please note that due to the handcrafted nature of our products and variations in screen resolutions, there might be slight differences in color, texture, or embellishments.
-
Quality and Authenticity: We are committed to ethical sourcing and authenticity. We take utmost care to ensure the quality of our products.
-
Pricing: All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise stated.
-
Price Changes: We reserve the right to change the prices of our products at any time without prior notice. However, such changes will not affect orders that have already been placed and confirmed.
4. Ordering and Payment:
-
Order Placement: You can place an order through our designated platform (e.g., website, social media channels, direct communication).
-
Order Confirmation: Once you place an order, you will receive an order confirmation. This confirmation does not signify our acceptance of your order; it is merely a confirmation that we have received your order.
-
Acceptance of Order: Your order is accepted when we dispatch the product(s) to you. We reserve the right to refuse or cancel your order at any time for reasons including, but not limited to, product unavailability, errors in pricing or product information, or suspicion of fraudulent activity.
-
Payment Methods: We accept various payment methods, which will be specified at the time of purchase. These may include online payment gateways, credit/debit cards, UPI, net banking, and other methods as made available.
-
Payment Security: We take reasonable measures to ensure the security of your payment information.
5. Shipping and Delivery:
-
Shipping within India: We offer shipping to most locations within India. Shipping costs and estimated delivery times will be calculated and displayed at the time of checkout.
-
Delivery Time: We aim to deliver your order within the estimated timeframe. However, delivery times may vary depending on the shipping destination, logistics, and unforeseen circumstances. We are not responsible for delays beyond our reasonable control.
-
Shipping Address: Please ensure that the shipping address provided is accurate and complete. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses.
-
Damage During Transit: We take utmost care in packaging our products. However, in the event of damage during transit, please contact us immediately with photographic evidence. We will assess the damage and take appropriate action as per our policy.
6. Returns and Exchanges:
-
Our Commitment: We are committed to your satisfaction. If you are not entirely satisfied with your purchase, please contact us within 2 days of receiving your order to initiate a return or exchange.
-
Conditions for Returns and Exchanges: To be eligible for a return or exchange, the product must be:
-
Unworn and unused.
-
In its original condition with all tags and packaging intact.
-
Accompanied by the original invoice or proof of purchase.
-
Non-Returnable Items: Certain items may not be eligible for return or exchange, such as, e.g. pre ordered sarees, customized sarees, sarees with altered blouses. This will be clearly communicated at the time of purchase.
-
Return/Exchange Process: Please contact us via [Specify Contact Method, e.g., email, phone] to request a return or exchange. We will provide you with instructions on how to proceed.
-
Return Shipping: You will be responsible for the return shipping costs unless the return is due to a defect or an error on our part.
-
Refunds: Once we receive the returned product and verify that it meets the return conditions, we will process your refund within 3 business days. The refund will be credited to the original payment method.
-
Exchanges: If you wish to exchange your product for another one, please specify the desired item. Exchanges are subject to stock availability. If the price of the exchanged item is different, you may need to pay the difference or receive a partial refund.
7. Intellectual Property:
All content on our platform (including but not limited to text, images, logos, designs, and product descriptions) is the intellectual property of Drapesbytashvika and is protected by copyright and other intellectual property laws. You may not use, reproduce, distribute, or modify our content without our prior written consent.
8. User Conduct:
By interacting with Drapesbytashvika, you agree to conduct yourself in a respectful and lawful manner. You shall not engage in any activity that may be harmful, offensive, or disruptive to our business or other customers.
9. Disclaimer of Warranties:
While we strive to provide high-quality products, our products are provided on an "as is" basis without any warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that our platform will be error-free or uninterrupted.
10. Limitation of Liability:
To the maximum extent permitted by applicable law, Drapesbytashvika shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or in connection with your purchase or use of our products or services, even if we have been advised of the possibility of such damages. Our total liability to you for any claim arising out of or relating to these Terms and Conditions shall not exceed the total amount paid by you for the relevant order.
11. Indemnification:
You agree to indemnify and hold Drapesbytashvika, its affiliates, officers, directors, employees, and agents harmless from any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your breach of these Terms and Conditions or your misuse of our products or services.
12. Governing Law and Dispute Resolution:
These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any dispute arising out of or relating to these Terms and Conditions shall be subject to the exclusive jurisdiction of the Courts in India.
13. Termination:
We reserve the right to terminate or suspend your access to our services at any time, without prior notice, for any reason, including but not limited to your breach of these Terms and Conditions.
14. Modifications to Terms:
We reserve the right to modify these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on our platform. Your continued purchase and use of our services after the posting of revised Terms and Conditions constitutes your acceptance of the changes.
15. Contact Information:
If you have any questions or concerns regarding these Terms and Conditions, please contact us at:
Email: drapesbytashvika@gmail.com By proceeding with your purchase, you acknowledge that you have read, understood, and agree to these Terms and Conditions. Thank you for choosing Drapesbytashvika!