Frequently Asked Questions (FAQs)
Orders & Payments
1. How do I place an order on Drapes By Tashvika?
Simply browse your favorite sarees, select the product, and click “Add to Cart.” Proceed to checkout, enter your shipping details, and complete payment securely. Your order will be confirmed instantly via email or SMS.
2. What payment methods do you accept?
We accept all major payment options including Credit Cards, Debit Cards, UPI, Net Banking, and Cash on Delivery (COD) for eligible locations.
3. Is Cash on Delivery available?
Yes, we offer COD across most serviceable pincodes in India for a convenient shopping experience.
4. Is it safe to shop on your website?
Absolutely. Our website uses secure encryption and trusted payment gateways to ensure your personal and financial information remains protected.
Shipping & Delivery
5. Do you ship across India?
Yes, Drapes By Tashvika offers pan-India delivery, ensuring your saree reaches you safely wherever you are.
6. How long will my order take to arrive?
Orders are typically processed within 1–3 business days and delivered within 3–7 business days, depending on your location.
7. How can I track my order?
Once your order is shipped, you will receive a tracking link via email or SMS to monitor your delivery in real time.
8. Do you offer international shipping?
Currently, we primarily ship within India. For international orders, please contact our support team — we’ll be happy to assist whenever possible.
Products & Authenticity
9. Are your sarees authentic handloom products?
Yes. We source many of our sarees directly from skilled artisans and weaving communities across India, supporting craftsmanship while ensuring authenticity.
10. Will the color of the saree match the images on the website?
We strive to present our sarees as accurately as possible. However, slight variations may occur due to lighting, photography, and screen settings.
11. Do sarees come with a blouse piece?
Most sarees include a blouse piece unless stated otherwise in the product description. Please check the product details for clarity.
12. Are your sarees suitable for weddings and special occasions?
Absolutely. Our collections are thoughtfully curated for weddings, festive celebrations, parties, and elegant gatherings, while remaining timeless wardrobe investments.
Returns, Refunds & Exchanges
13. Can I return or exchange my saree?
Yes, we accept returns or exchanges for eligible orders raised within 48 hours of delivery, subject to our policy guidelines.
14. Is an unboxing video required for returns?
Yes. A clear, continuous unboxing video is mandatory to process any return or exchange request.
15. When will I receive my refund?
Approved refunds are processed within 7–10 business days after quality inspection.
16. Can I return a saree purchased during a sale?
Sale and promotional items are typically not eligible for return or exchange.
Saree Care & Styling
17. How should I care for my saree?
For most premium fabrics, we recommend dry cleaning to preserve the weave, color, and texture for years to come.
18. Are your sarees beginner-friendly to drape?
Yes! Many of our sarees are lightweight and easy to drape. You can also pair them with pre-stitched petticoats for added convenience.
Support & Assistance
19. How can I contact Drapes By Tashvika?
You can reach us at drapesbytashvika@gmail.com during our support hours, Monday–Saturday, 10 AM – 7 PM.
20. Why should I choose Drapes By Tashvika?
Because we offer more than sarees — we deliver heritage, craftsmanship, and thoughtfully curated elegance designed for the modern Indian woman.